Who are we?
We are a design, manufacturing and sales company located in beautiful Lithuania. We have been producing furniture components for more than a decade, and use our extensive expertise to create unique, modern furniture for a reasonable price.
What do we stand for?
Elensen wants to break the usual, slow and expensive, chain of production and distribution in the furniture industry. Instead of relying on a long and costly chain of agents, distributors and wholesalers, we do everything ourselves – from design to manufacturing and delivery.
Why choose us?
We have a passion for modern design, quality and great customer service. Elensen produces all of our furniture in-house and deliver directly to our valued customers. That’s why we can offer you great design for a great price.
Can I speak to someone in person?
Of course! We are available to answer any questions you might have. You can contact us via telephone or by email. When you get in touch, we assign you a member of our customer support team who can answer any questions you might have about your order, from your initial enquiry all the way to delivery of your order.
How good is Elensen quality?
In one word – excellent. We create all of our furniture with a keen eye for detail and design. Our product development team obsess over materials and finishes down to the smallest detail to produce high-quality products you will cherish for years to come. Our products are manufactured and tested to meet a number of global and local quality standards. Please feel free to get in touch if you have any questions about specific products.
Where is the furniture made?
All of our furniture is produced, packaged and sent from our facilities in Lithuania. If a design requires any component that we cannot manufacture ourselves, we always look for the very best quality items from the most trustworthy suppliers.
How is the furniture produced?
Our products are made using one of two techniques: either advanced CNC technology, or by hand by one of our skilled craftsmen with decades of experience in wood- and steel processing.
Each and every piece of furniture is assembled before shipping, and delivered ready to be placed in your home.
ORDERS & PAYMENTS
How do I make an order?
Placing an order is quick and easy with our website. Simply add your chosen products to the shopping cart and click to proceed to checkout. Enter all the required information to finalize your order. Done! Now all you have to do is wait for your fantastic new furniture to arrive.
What types of payment do you accept?
You can pay for your order using most major credit cards or PayPal – to ensure that your payment is processed both quickly and securely.
How is my payment processed?
We collaborate with 2CHECKOUT, an established payment provider and a pioneer in online payments. All your information is sent using a fully secure connection.
When will my credit card be charged?
In order to provide you with a smooth and quick order process, your card will be charged immediately when you place your order.
Can I change or cancel my order?
If you made a mistake, or if you have simply changed your mind, you can change any order, which has not been shipped yet. For information on how to change your order, or for more information about an order you have placed, please get in touch with our friendly customer support team.
SHIPPING & DELIVERY
Where do you ship to?
We currently offer shipping to all countries in the European Union.
How much does shipping cost?
We always include shipping costs in the product price – so you never have to worry about that!
How long does shipping take?
You can see estimated shipping times on each product page. We keep most items in stock, which means we can normally dispatch your order within 1-2 business days.
Which countries do you ship to?
We provide FREE SHIPPING to all EU countries:
WARRANTIES & RETURNS
Is the furniture protected by a warranty?
Yes! We offer a 1-year warranty on all our products. The warranty is valid from the day the product is delivered. Make sure to keep all your sales receipts and delivery notes in case you need to make use of the warranty.
Can I make a return?
Certainly! Customer satisfaction is our number one priority, and you can always return any item within 30 days of purchase.
How do I make a return?
Simply get in touch with our customer service team – they will be more than happy to help you arrange a return as smoothly as possible.
What about if my order is damaged in shipping?
We want to offer you the best possible quality, and furniture that you can enjoy for a long time to come. When you receive your order, please inspect it to make sure it hasn’t been damaged during shipping. If it has, please get in touch with our friendly customer support team who will be happy to help.